User Agreement
This Agreement was last modified on 1st July 2024.
This User Agreement describes the terms and conditions which you accept by using our Website or our Services. We have incorporated by reference some linked information.
In this User Agreement:
"Account" means the account associated with your email address.
"Buyer" means a User that purchases Seller Services or items from Sellers or identifies a Seller through the Website. A User may be both a Buyer and a Seller under this agreement.
"Dispute Resolution Process" means the process to be followed by Buyers and Sellers in accordance with the Dispute Resolution Services.
"DEBEL", "we", "our", "company" or "the company" or "us" means DEBEL – DEBEL 69 SDN BHD.
"Verified by DEBEL" Users have been satisfactorily verified under the Know your Customer and Identity Verification Policy.
"Inactive Account" means a User Account that has not been logged into for a 6 month period, or other period determined by us from time to time.
"Intellectual Property Rights" means any and all intellectual property rights, existing worldwide and the subject matter of such rights, including: (a) patents, copyright, rights in circuit layouts (or similar rights), registered designs, registered and unregistered trademarks, and any right to have confidential information kept confidential; and (b) any application or right to apply for registration of any of the rights referred to in paragraph (a), whether or not such rights are registered or capable of being registered and whether existing under any laws, at common law or in equity.
"Local Job" or "Local Jobs" means a service we provide to match a Buyer with a Seller in relation to the provision of location specific services.
"Escrow Payment" means a payment made by the Buyer for the provision of Seller Services under a User Contract and which will be released in accordance with the section "Escrow Payments" of these terms and conditions.
"Project" or "Listing" means a job offered or awarded by a Buyer via the Website, which may include a Project listed by a Buyer, a Project awarded by a Buyer (for example through HireMe), a service bought by a Buyer from a Seller, and service awarded by a Buyer to a Seller as a result of a hosted via the Website.
"Seller" means a User that offers and provides services or identifies as a Seller through the Website. A User may be both a Buyer and a Seller under this agreement.
"Seller Services" means all services provided by a Seller.
" DEBEL Services" means all services provided by us to you.
"User", "you" or "your" means an individual who visits or uses the Website, including via the API.
"User Contract" means: (1) this User Agreement; (2) the Code of Conduct as amended from time to time; (3) any other contractual provisions accepted by both the Seller and Buyer uploaded to the Website, to the extent not inconsistent with the User Agreement and the Code of Conduct; (4) the Project terms as awarded and accepted on the Website, to the extent not inconsistent with the User Agreement and the Code of Conduct; and (5) any other material incorporated by reference from time to time.
"Website" means the Websites operated by DEBEL and available at: Debel.app and any of its regional or other domains or properties, and any related DEBEL service, tool or application, specifically including mobile web, any iOS App and any Android App, or API or other access mechanism.
- Overview
By accessing the Website, you agree to the following terms with Freelancer.
We may amend this User Agreement and any linked information from time to time by posting amended terms on the Website, without notice to you.
The Website is an online venue where Users buy and sell Seller Services and items. Buyers and Sellers must register for an Account in order to buy or sell Seller Services and/or items. The Website enables Users to work together online to complete and pay for Projects, buy and sell items and to use the services that we provide. We are not a party to any contractual agreements between Buyer and Seller in the online venue, we merely facilitate connections between the parties.
We may, from time to time, and without notice, change or add to the Website or the information, products or services described in it. However, we do not undertake to keep the Website updated. We are not liable to you or anyone else if any error occurs in the information on the Website or if that information is not current.
- Scope
Before using the Website, you must read the whole User Agreement, the Website policies and all linked information.
You must read and accept all of the terms in, and linked to, this User Agreement, the Code of Conduct, the DEBEL Privacy Policy and all Website policies. By accepting this User Agreement as you access our Website, you agree that this User Agreement will apply whenever you use the Website, or when you use the tools we make available to interact with the Website. Some Websites may have additional or other terms that we provide to you when you use those services.
- Eligibility
You will not use the Website if you:
- are not able to form legally binding contracts;
- are under the age of 16;
- a person barred from receiving and rendering services under the laws of Malaysia or other applicable jurisdiction;
- are suspended from using the Website; or
- do not hold a valid email address.
All free user accounts are associated with individuals. Login credentials should not be shared by users with others. The individual associated with the account will be held responsible for all actions taken by the account, without limitation.
Subject to your local laws, a person over 15 but under 18 can use an adult's account with the permission of the account holder. However, the account holder is responsible for all actions taken by the account, without limitation.
Users may provide a business name or a company name, which is associated with the User's Account. Users acknowledge and agree that where a business name or company name is associated with their Account, this User Agreement is a contract with the User as an individual (not the business or company) and Users remain solely responsible for all activity undertaken in respect of their Account.
A company, corporation, trust, partnership or other non-individual corporate entity may be a User subject to an eligible corporate account which pays corporate subscriptions.
We may, at our absolute discretion, refuse to register any person or entity as a User.
You cannot transfer or assign any rights or obligations you have under this agreement without prior written consent.
- Using Debel
While using the Website, you will not attempt to or otherwise do any of the following:
- post content or items in inappropriate categories or areas on our Websites and services;
- infringe any laws, third party rights or our policies, such as the Code of Conduct;
- fail to deliver payment for services delivered to you;
- fail to deliver Seller Services purchased from you;
- circumvent or manipulate our fee structure, the billing process, or fees owed to DEBEL;
- post false, inaccurate, misleading, deceptive, defamatory or offensive content (including personal information);
- take any action that may undermine the feedback or reputation systems (such as displaying, importing or exporting feedback information or using it for purposes unrelated to the Website);
- transfer your Freelancer account (including feedback) and Username to another party without our consent;
- distribute or post spam, unsolicited, or bulk electronic communications, chain letters, or pyramid schemes;
- distribute viruses or any other technologies that may harm DEBEL, the Website, or the interests or property of DEBEL users (including their Intellectual Property Rights, privacy and publicity rights) or is unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene, profane or which may harass or cause distress or inconvenience to, or incite hatred of, any person;
- download and aggregate listings from our website for display with listings from other websites without our express written permission, "frame", "mirror" or otherwise incorporate any part of the Website into any other website without our prior written authorisation;
- attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by us in connection with the Website;
- copy, modify or distribute rights or content from the Website or Debel’s copyrights and trademarks; or
- harvest or otherwise collect information about Users, including email addresses, without their consent.
- use DEBEL to facilitate money exchange including, but not limited to, cryptocurrency (e.g. bitcoin, ethereum, etc).
- Intellectual Property Rights Infringement
It is our policy to respond to clear notices of alleged intellectual property rights infringement. Our Copyright Infringement Policy is designed to make submitting notices of alleged infringement to us as straightforward as possible while reducing the number of notices that we receive that are fraudulent or difficult to understand or verify. If you believe that your Intellectual Property Rights have been violated, please notify us via this link on our Website and we will investigate.
- Fees and Services
We charge fees for certain services, such as introduction fees for Projects, listing upgrades and memberships. When you use a service that has a fee, you have an opportunity to review and accept the fees that you will be charged based on our schedule of Fees and Charges, which we may change from time to time and will update by placing on our Website. We may choose to temporarily change the fees for our services for promotional events (for example, discounts on memberships) or new services, and such changes are effective when we post a temporary promotional event or new service on the Websites, or as notified through promotional correspondence.
Unless otherwise stated, all fees are quoted in Malaysian Ringgit MYR and United States Dollars USD
Credit Promotions
This section related to all promotions of free site credit provided under any program, including but not limited to the Referral Program, and other site or email promotions.
This is subject to the following conditions:
- All members of the program are subject to all other terms and conditions of the website, which in case of dispute, this section will prevail over.
- All members of the program must be over the age of 16 years.
- Users may be asked to provide verification of payment or other user information before receiving the credit.
- Any site credit that has been given in relation to this promotion may expire at any time determined by the Company.
- Any site credit will expire no longer than 30 days unless otherwise written on the promotion.
- This site credit may only be used for the purpose of establishing a Escrow payment, funding a prize for a new Contest, or payment of site fees including but not limited to project fees, contest fees, upgrades and memberships.
- Debel may require that redeeming users fill in and complete their profiles and/or pass identity checks before payments are released.
- This promotion may be withdrawn for a specific user or set of users, if significant reversals, fraud or chargebacks are observed, if DEBEL believes that there is a risk of funds being subject to reversal or chargeback, in cases of disputes, or for any other reason.
- For any specific user, Debel may choose to cap the maximum value of site credit accrued by an individual or collection of related individuals.
- For avoidance of any doubt, no individual or collection of related individuals may accumulate more than US$5,000 of site credit.
- Debel reserves the right to disallow use of this promotion in its sole and absolute discretion, with respect to fair use of this promotion, or to prevent any suspected fraud.
- Debel reserves the right to require submission of further information from any party applying to make use of this promotion, for investigating fraud and for risk management and related purposes, in particular to request evidence of bona fide work being done in relation to any Project or Contest funded with the site credit.
- Debel reserves the right to cancel or amend this promotion at any time.
- Debel reserves the right to cancel the promotion in any region if it is deemed or becomes unlawful to offer the promotion to any resident of that region.
- Debel reserves the right to cap the total site credit available under the program.
- For avoidance of any doubt, the total site credit available under any program is capped to US$20,000.
- Any site credit may not be duplicated, sold, traded or transferred in any manner, including but not limited to being withdrawn for cash.
- Debel reserves the right to remove credit or remove users from participating in the program if the company determines the users to be acting in bad faith and are abusing the program.
- The decisions of management are final. No correspondence will be entered into.
- Management, employees of DEBEL and its related companies are not eligible to participate in this program.
- Any term or condition in these terms found to be void, unenforceable or illegal may be severed and the remaining terms and conditions will continue in full force and effect.
- Debel reserves the right to set the bonus credits for each individual user and to release said bonus credit in any currency the company sees fit.
- Debel is not liable for any loss or damage whatsoever which is suffered (including but not limited to, direct or consequential loss) or for any personal injury suffered or sustained in connection with entry into the competition or acceptance of the prize.
- Taxes
You are responsible for paying any taxes, including any goods and services or value added taxes, which may be applicable depending on the jurisdiction of the services provided.
Depending on your residency or location, you may be subject to certain ad valorem or other taxes (for example, GST in Australia), on certain fees that we charge. These taxes will be added to fees billed to you, if applicable.
You acknowledge that you must comply with your obligations under income tax provisions in your jurisdiction.
Certain Sellers who are either registered or required to be registered for GST may be required to charge GST to Australian Consumers on certain projects. You will be notified and asked to confirm on award/accept of such projects the appropriate GST treatment.
- Promotion
We may display your company or business name, logo, images or other media as part of the Debel Services and/or other marketing materials relating to the Website, except where you have explicitly requested that we do not do this and we have agreed to such a request in writing.
You acknowledge that we may use the public description of your Events and the content of your profile information on the Website for marketing and other related purposes.
- Content
We do not claim ownership to your User Content; however, you grant us a non-exclusive, sublicensable, irrevocable and royalty-free worldwide license under all copyrights, trademarks, patents, trade secrets, privacy and publicity rights and other intellectual property rights to use, reproduce, transmit, print, publish, publicly display, exhibit, distribute, redistribute, copy, comment on, modify, adapt, translate, create derivative works based upon, publicly perform, make available and otherwise exploit such User Content, in whole or in part, in all media formats now known or hereafter devised and on third-party sites and platforms in any number of copies and without limit as to time, manner of frequency of use, without further notice to you, and without the requirement of permission from or payment to you or any other person or entity.
You acknowledge and agree that: (1) we act only as a forum for the online distribution and publication of User content. We make no warranty that User content is made available on the Website. We have the right (but not the obligation) to take any action deemed appropriate by us with respect to your User content; (2) we have no responsibility or liability for the deletion or failure to store any content, whether or not the content was actually made available on the Website; and (3) any and all content submitted to the Website is subject to our approval. We may reject, approve or modify your User content at our sole discretion.
You represent and warrant that your content:
- will not infringe upon or misappropriate any copyright, patent, trademark, trade secret, or other intellectual property right or proprietary right or right of publicity or privacy of any person;
- will not violate any law or regulation;
- will not be defamatory or trade libellous;
- will not be obscene or contain child pornography;
- will not contain the development, design, manufacture or production of missiles, or nuclear, chemical or biological weapons
- will not contain material linked to terrorist activities
- will not include incomplete, false or inaccurate information about User or any other individual; and
- will not contain any viruses or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.
You acknowledge and agree that we may transfer your personal information to a related body corporate and your information may be transferred outside of Australia or the EEC-area. If you wish to withdraw your consent, you acknowledge and agree that we may be unable to provide you with access to the Website and DEBEL Services and may close your Account.
Information on the Website may contain general information about legal, financial, health and other matters. The information is not advice, and should not be treated as such. You must not rely on the information on the Website as an alternative to professional advice. If you have specific questions about any matter you should consult your professional adviser.
We provide unmonitored access to third party content, including User feedback and articles with original content and opinions (or links to such third party content). We only act as a portal and have no liability based on, or related to, third party content on the Website, whether arising under the laws of copyright or other intellectual property, defamation, libel, privacy, obscenity, or any other legal discipline.
The Website may contain links to other third party websites. We do not control the websites to which we link from the Website. We do not endorse the content, products, services, practices, policies or performance of the websites we link to from the Website. Use of third party content, links to third party content and/or websites is at your risk.
In relation to deletion or hiding of any information or content, using the Website to delete, hide or otherwise dispose of information does not imply permanent deletion of content or information. Information may be retained for a period of time to fulfil record keeping, regulatory, compliance, statistical, law enforcement and other obligations.
- Feedback, Reputation and Reviews
You acknowledge that you transfer copyright of any feedback, reputation or reviews you leave consisting of comments and any rating(s) (e.g. quality, communication etc.) together with any composite rating by us. You acknowledge that such feedback, reputation and reviews belong solely to us, notwithstanding that we permit you to use it on our Website while you remain a User. You must not use, or deal with, such feedback, reputation and reviews in any way inconsistent with our policies as posted on the Website from time to time without our prior written permission.
You may not do (or omit to do) anything that may undermine the integrity of the DEBEL feedback system. We are entitled to suspend or terminate your Account at any time if we, in our sole and absolute discretion, are concerned by any feedback about you, or your feedback rating, where we believe our feedback system may be subverted.
Our feedback ratings belong to us and may not be used for any purpose other than facilitating the provision of Seller Services via the Website. You may not use your Seller or Buyer feedback (including, but not limited to, marketing or exporting your any or all of your composite rating(s) or feedback comments) in any real or virtual venue other than a website operated by DEBEL or its related entities, without our written permission.
- Advertising
Unless otherwise agreed with us, you must not advertise an external website, product or service on the Website. Any website address posted on the Website, including in a listing, bid, listing description, clarification board or the message board, must relate to a Project, Contest, item listed, user or service being performed on the Website.
We may display advertisements or promotions on the Website. You acknowledge and agree that we shall not be responsible for any loss or damage of any kind incurred by you as a result of the presence of such advertisements or promotions or any subsequent dealings with third parties. Furthermore, you acknowledge and agree that content of any advertisements or promotions may be protected by copyrights, trademarks, service marks, patents or other intellectual property or proprietary rights and laws. Unless expressly authorised by DEBEL or third party right holders, you agree not to modify, sell, distribute, appropriate or create derivative works based on such advertisement/promotions.
- Communication With Other Users
Communication with other users on the Website must be conducted through the text, audio and or video chat functionality, along with message boards, public clarification boards, Project message board, direct message sending and other communication channels provided on the Website.
You must not post your email address or any other contact information (including but not limited to Skype ID or other identifying strings on other platforms) on the Website, except in the "email" field of the signup form, at our request or as otherwise permitted by us on the Website.
Unless you have a prior relationship with a User, you must only communicate with Users via the Website. You must not, and must not attempt to, communicate with other Users through any other means including but not limited to email, telephone, Skype, ICQ, AIM, MSN Messenger, WeChat, SnapChat, GTalk, GChat or Yahoo.
Users may incur a penalty if they are found to be conducting communications or transactions outside of the platform.
In relation to video chat and audio chat, any terms agreed to between any Users must be confirmed in writing using the chat or direct message function.
DEBEL may use information such as your name, location, display or username, and or your image, in relation to the provision messaging services on the Website or in the mobile apps.
We may read all correspondence posted to the Website and download or access, and test (if necessary), all uploaded files, programs and websites related to your use of the Website for the purpose of investigating fraud, regulatory compliance, risk management and other related purposes.
- Identity / Know Your Customer
You authorise us, directly or through third parties, to make any inquiries we consider necessary to validate your identity. You must, at our request: (1) provide further information to us, which may include your date of birth and or other information that will allow us to reasonably identify you; (2) take steps to confirm ownership of your email address or financial instruments; or (3) verify your information against third party databases or through other sources.
You must also, at our request, provide copies of identification documents (such as your passport or driver's licence). We may also ask you to provide photographic identification holding your identification together with a sign with a code that we provide as an additional identity verification step. We also reserve the right to request a video interview with you to validate this information, your identity, your background and your skills.
We reserve the right to close, suspend, or limit access to your Account, the Website and/or DEBEL Services in the event we are unable to obtain or verify to our satisfaction the information which we request under this section.
We reserve the right to update your particulars on the website in order to match any identity documentation that has been provided. Disbursements such as wire transfers from the website may only be made to the beneficiary matching your provided identity documents and account information.
If you are not Verified by DEBEL you may not be able to withdraw funds from your DEBEL Account, and other restrictions may apply. See the Know Your Customer and Identity Verification Policy for more details.
- User Services
Upon the Buyer awarding a Project or Contest to the Seller, and the Seller's acceptance on the Website, or the purchase of an item by a Buyer from the Seller, the Buyer and Seller will be deemed to have entered into a User Contract under which the Buyer agrees to purchase, and the Seller agrees to deliver the Seller Services. You agree not to enter into any contractual provisions in conflict with the User Agreement.
You are solely responsible for ensuring that you comply with your obligations to other Users. If you do not, you may become liable to that User. You must ensure that you are aware of any domestic laws (including common law), international laws, statutes, ordinances and regulations relevant to you as a Buyer or Seller, or in any other uses you make of the Website.
If another User breaches any obligation to you, you are solely responsible for enforcing any rights that you may have. For the avoidance of doubt, we have no responsibility for enforcing any rights under a User Contract.
Depending on their jurisdiction, Sellers and Buyers may have rights under statutory warranties that cannot lawfully be excluded. Nothing in this User Agreement is intended to override a right that by applicable law may not be excluded. Nothing in this User Agreement is intended to violate any laws relating to unfair contracts, and this agreement has been specifically redrafted to ensure compliance with unfair contracts legislation. To the extent that any component of this User Agreement is in conflict with inalienable rights under local laws, all parties intend for this agreement to be read down only insofar as to be in compliance with such local laws and no further.
Each User acknowledges and agrees that the relationship between Buyers and Sellers is that of an independent contractor. Nothing in this User Agreement creates a partnership, joint venture, agency or employment relationship between Users. Nothing in this User Agreement shall in any way be construed as forming a joint venture, partnership or an employer-employee relationship between DEBEL and any User.
- Special Provisions for Local Jobs
Each User acknowledges:
- Debel does not review, approve, recommend or verify any of the credentials, licences or statements of capability in relation to Local Jobs (or, for the avoidance of doubt, any non Local Jobs on the Website);
- Debel provides matchmaking and platform services only. Users agree that DEBEL has no liability for any other aspect of service delivery or interaction between Buyer and Seller. DEBEL is not a party to any disputes between Buyer and Seller, although we provide a dispute resolution mechanism to assist the parties in resolving issues;
- Debel may from time to time include map features and DEBEL may display the location of Users to persons browsing the Website on that map. Every Buyer seeking services for Local Jobs will be asked to provide the location where the Local Job is to be performed. You expressly agree that Debel has no liability for displaying such information.
- A User must never disclose, in any Project posted, personal details such as the User's name, street number, phone number or the email address in any Class /event description for a Local Job or in any other public communication on the Website (these may be disclosed for Local Jobs as required in private direct messages);
- Debel may collect location related data from you via technologies including but not limited to GPS, IP address location, wifi, and by other methods. This data may be shared in the context of facilitating services for Local Jobs and each User specifically consents to this collection and sharing as part of this agreement;
- Upon completion of a Local Job Project, Seller User must log on to the Website and click the "Complete" button for that Local Job, as soon as practicable.
- Failure to complete the service or task will constitute a breach of this User Agreement; and
- Our fees are applied to the amount of the awarded Seller's bid to perform the services for the Local Job. Any items purchased by the Seller as part of performing the service are between the Buyer and Seller.
- Funds
You may have positive funds in your Account if you have prepaid for fees or charges or for services to be provided to you via the Website. If you are a Seller, you may have positive funds if you have successfully completed a Project, or sold an item, and funds have been released to you. There are also circumstances where funds may have been credited to your Account in relation to an affiliate program or a referral program.
Funds in your Account are held by us in our operating accounts held with financial institutions. Funds in your Account are not held separately by us, and may be commingled with our general operating funds, and/or funds of other User's Accounts.
You are not entitled to any interest, or other earnings for funds that are in your Account.
We may receive interest on funds held by us in our operating accounts from financial institutions with whom we hold our operating accounts. Any such interest earned belongs to us and we will not be liable to any User for any imputed interest on such funds.
If your Account has negative funds, we may:
- set-off the negative amount with funds that you subsequently receive into your Account;
- if you have funds in multiple currencies in your Account and one of the currencies becomes negative for any reason, we may set-off the negative amount against funds you maintain in a different currency (at an exchange rate applied by us);
- reverse payments you have made from your Account to other User Accounts on the Website;
- deduct amounts you owe us from money you subsequently add or receive into your Account; or
- immediately suspend or limit your Account until such time as your Account no longer has a negative amount.
In the event that we offset a negative amount of funds pursuant to this section, it may be bundled with another debit coming out of your Account.
We reserve the right to collect any funds owed to us by any other legal means.
You acknowledge and agree that:
- we are not a bank or other licensed financial institution and do not provide banking services or any financial services to you;
- the funds shown in your Account (which may include Escrow Payments subject to Section 25, and/or any prepayment of fees and charges which you owe to us) represents our unsecured obligations to you with respect to your rights to direct us to make payment in relation to the purchase and sale of Seller Services through the Website and provision of the Debel Services;
- if you were a User acquired in an acquisition and your account was migrated to the Website, we are responsible for your positive funds only to the extent of the legal documentation between us and any acquired marketplace, along with this agreement, and you acknowledge specifically that the onus is on you to confirm the validity of your fund, and that any understatement or misstatement in relation to this is not a claim against us, and belongs with the counterparty of any prior user agreement to which you agreed;
- to the extent that we are required to release funds from your Account to you, you will become our unsecured creditor until such funds are paid to you;
- we are not acting as a trustee or fiduciary with respect to such funds or payments;
- the amount of funds showing in your Account is not insured and is not a guaranteed deposit;
- funds may only loaded into your Account, or released from your Account, by us and you must only use the mechanisms available on the Website to pay for, or receive funds in respect of Seller Services;
- any refunds required to be processed in your favour will be returned only to the source of the original deposit, and cannot be redirected to any other payment source;
- we will hold funds in respect of the amount of your Account (including Escrow Payments, subject to Section 25) in an account held by us with a financial institution (or in any manner that we decide in our sole discretion from time to time) and such funds are not segregated into a separate account; and
- we may commingle your funds with funds of other Users and our own funds and such commingled funds could be used to pay other Users or for our general corporate purposes or otherwise, however, we will remain obliged to release or refund funds at your direction in accordance with this User Agreement.
- Limits & Fraud Prevention
We reserve the right to suspend a User withdrawal request if the source of the funds is suspected to be fraudulent.
If we become aware that any funds received into an Account from another Account as a result of a fraudulent transaction, this will be reversed immediately. If those funds have already been released to you, you must pay the funds into your Account. If you do not do so, we may suspend, limit or cancel your account, or take action against you to recover those funds.
We may, in our sole discretion, place a limit on any or all of the funds in your Account (thereby preventing any use of the funds) if:
- we believe there may be an unacceptable level of risk associated with you, your Account, or any or all of your transactions, including if we believe that there is a risk that such funds will be subject to reversal or chargeback;
- we believe that the beneficiary of the payment is someone other than you;
- we believe that the payment is being made to a country where we do not offer our Service; or
- we are required to do so by law or applicable law enforcement agencies.
If you are involved in a dispute, we may (in certain circumstances) place a temporary limit on the funds in your Account to cover the amount of any potential liability. If the dispute is resolved in your favour, we will lift the limit on your funds and those funds may be released to you. If the dispute is not resolved in your favour, we may remove the funds from your Account. We may also place a limit on your account in circumstances where we suspect you of fraudulent or other unacceptable behaviour, while we investigate any such matter.
- Refunds
You may ask for a refund at any time for any funds that you have paid into your Account except if the amount to refund relates to a Escrow Payment subject to Section 25 or relates to fees or charges payable to us.
If the amount the User has asked to refund relates to: (1) a Escrow Payment subject to Section 25, the Dispute Resolution Process may be followed; or (2) our fees and charges, the process set out in the Clause "Disputes with Us" must be followed.
If we agree to the refund, the funds will be received by the User via the same payment method(s) that the User used to make the original payment to us.
We may refund funds to Users irrespective of whether a User has requested funds be refunded if: (1) we are required by law or consider that we are required by law to do so; (2) we determine that refunding funds to the User will avoid any dispute or an increase in our costs; (3) we refund funds to the User in accordance with any refund policy specified by us from time to time; (4) we find out that the original payment made by the User is fraudulent; (5) the User made a duplicate payment in error; or (6) we consider, in our sole opinion, that it is likely that the refund of funds is necessary to avoid a credit card chargeback.
You can request a refund by using our customer support website or emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Once you have made a Escrow Payment subject to Section 25, you expressly agree to use the dispute resolution process in this agreement, expressly agree to be bound by its ruling and expressly agree not to initiate any chargeback request with your card issuer.
If you initiate any chargeback request or other "Request for Information" or similar process, you expressly agree and consent to us to share any and all information in relation to your agreement of these terms and conditions, in order to defeat any such chargeback request.
If you have already initiated a chargeback request with your credit card issuer, you must not request a refund of funds by contacting us and must not seek double recovery.
If we reasonably determine, having considered all the relevant circumstances, that you have made an excessive or unreasonable number of requests to refund funds back to you or chargebacks, we may suspend, limit or close your Account.
- Withdrawals
Your first withdrawal of funds earned may be delayed for up to fifteen days for security and fraud purposes.
Subsequent withdrawals may be delayed for up to fifteen days where our fraud prevention policies require a delay.
We may impose a minimum withdrawal amount for funds earned. This is set out in our schedule of Debel Fees and Charges. The maximum you can withdraw per month is $10,000 unless otherwise specifically agreed with support.
We may require you to be Verified by DEBEL before you can withdraw funds from your DEBEL Account, irrespective of whether or not a delay has been enforced. For details of how to become Verified by DEBEL please read the Know your Customer and Identity Verification Policy.
You acknowledge and agree that we may seek to verify your identity or request additional information from you as part of our anti-fraud and Know Your Customer policy, as outlined in the section on "Identity / Know Your Customer" sections of this agreement.
- Chargebacks
A chargeback (being a challenge to a payment that a User files with their card issuer or financial institution), and any subsequent reversal instruction, is made by the payment product issuer or third parties (such as payment processors) and not by us. We are bound to follow such instructions.
You acknowledge and agree that we will be entitled to recover any chargebacks and reversals that may be imposed on us by a payment product issuer or third parties (such as payment processors) on funds paid to you by Buyers through the Website, as well as any processing or any other fees whatsoever incurred by us on those chargebacks and reversals.
You agree that we may reverse any such payments made to you, which are subject to chargeback or reversal instruction via your payment product issuer or third parties (such as payment processors). If you initiate any chargeback request or other "Request for Information" or similar process, you expressly agree and consent to us to share any and all information in relation to your agreement of these terms and conditions, in order to defeat any such chargeback request.
- Inactive Accounts
User Accounts that have not been logged into for a period of time will incur a maintenance fee per month, until either the account is closed or reactivated, for storage, bandwidth, support and management costs of providing hosting of the User's profile, portfolio storage, listing in directories, promotion of your profile on the Website and elsewhere, provision of the HireMe service, file storage, message transmission, general administrative matters and message and other storage costs.
The length of the period and the amount of the maintenance fee is set out in our schedule of Fees and Charges.
We reserve the right to close an Inactive Account.
We reserve the right to close an account with nil or negative funds.
- Right to Refuse Service
We may close, suspend or limit your access to your Account without reason. Without limiting the foregoing, we may close, suspend or limit your access to your Account:
- if we determine that you have breached, or are acting in breach of this User Agreement;
- if you under-bid on any Project in an attempt to renegotiate the actual price privately, to attempt to avoid fees;
- if we determine that you have infringed legal rights (resulting in actual or potential claims), including infringing Intellectual Property Rights;
- if we determine that you have engaged, or are engaging, in fraudulent, or illegal activities;
- you do not respond to account verification requests;
- you do not complete account verification when requested within 3 months of the date of request;
- you are the subject of a United Nations, Malaysia, Australian, EU, USA or other applicable sanctions regime, or our banking and payment relationships otherwise preclude us from conducting business with you;
- to manage any risk of loss to us, a User, or any other person; or
- for other reasons.
If we close your Account due to your breach of this User Agreement, you may also become liable for certain fees as described in this User Agreement.
Without limiting our other remedies, to the extent you have breached this User Agreement, you must pay us all fees owed to us and reimburse us for all losses and costs (including any and all of our employee time) and reasonable expenses (including legal fees) related to investigating such breach and collecting such fees.
You acknowledge and agree that: (1) the damages that we will sustain as a result of your breach of this User Agreement will be substantial and will potentially include (without limitation) fines and other related expenses imposed on us by our payment processors and Users and that those damages may be extremely difficult and impracticable to ascertain; (2) if you breach this User Agreement, we may fine you up to US$3,000 for each breach and/or we may take legal action against you to recover losses that are in excess of the fine amount; (3) a fine of up to US$3,000 is a presently reasonable pre-estimate or minimum estimate of our damages, considering all currently existing circumstances, including (without limitation) the relationship of the sum to the range of harm to us that reasonably could be anticipated and the anticipation that proof of actual damages may be impractical or extremely difficult; and (4) we may release the entire (or part of the) amount of the fine from your Account to us.
If we close your Account for a reason other than as a result of your breach of this User Agreement, unless as otherwise specified in this User Agreement, you will be entitled to receive any payment due from us to you.
In the event that we close your Account, you will have no claim whatsoever against us in respect of any such suspension or termination of your Account.
- Escrow Payments
We do however, provide a service on this Website which allows controlled payments to be made with respect to a service, called Escrow Payments.
Subject to the User Contract, the Buyer can make a Escrow Payment subject to Section 25, which will be locked from the Buyer's Account and cannot be claimed by the Seller until:
- the Buyer and Seller agree that the funds can be claimed by the Seller;
- if there is a dispute, the Buyer and Seller have concluded the Dispute Resolution Process and the Dispute is resolved in the Seller's favour;
- the Buyer instructs us to pay a Seller for services performed by the Seller in respect of a Project or Contest; or
- the Buyer acknowledges that the Seller has completed the services fully and satisfactory.
If a Buyer does not approve of the Seller's work product, the parties may elect to resolve the issue under the Dispute Resolution Process.
If we have not received any instructions or dispute from a Buyer or Seller in respect of a Escrow Payment within six months or any other reasonable length of time after the day that the Escrow Payment was paid and the Buyer has not logged into their Account during that time, the Escrow Payment will be unlocked and released back to the Buyer.
Release and Delivery of Amounts in Escrow
As used in these Instructions, “Release Condition” means any of the following:
- Buyer clicks to release funds to Seller.
- Buyer does not take any action for 14 days from the date of a Seller’s Release request, in which case Seller and Buyer agree that IES is authorized and irrevocably instructed to immediately release to Seller the amount associated in the applicable milestone in connection with such Release request.
- Seller cancels the contract before a Milestone Payment has been released to Seller, in which case the funds are to be returned to the Buyer.
- Buyer and Seller have submitted joint written instructions for a Release to either Seller Escrow Account or Buyer Escrow Account, as applicable.
- Buyer and Seller agree to close the contract without release of funds, in which case the funds are to be returned to the Buyer.
- Buyer or Seller has failed to make its Arbitration payment or paid its fair share of the Arbitration costs pursuant to the Dispute Resolution Service, in which case the funds are released to the Party that has made its Arbitration Payment.
- Both Buyer and Seller have failed to timely submit to Arbitration for an unresolved Dispute as such term is defined in the Dispute Resolution Service, in which case the funds are released to the Buyer.
- Buyer or Seller has failed timely to respond to a DEBEL Dispute Resolution Service notification as required by the Dispute Resolution Service, in which case the funds are released to the User that has participated.
- Buyer or Seller otherwise has failed to comply with the Dispute Resolution Service, in which case the funds are to be released to the User that has complied with the Dispute Resolution Service.
- Submittal of a final award of an arbitrator appointed pursuant to the Dispute Resolution Service, in which case the funds will be released in accordance with such award.
- Issuance of the final order of a court of competent jurisdiction from which appeal is not taken, in which case the funds will be released in accordance with such order.
- Debel believes, in our sole discretion, that fraud, non-payment, illegal act, or a violation of Debel’s User Agreement has been committed or is being committed or attempted, in which case Buyer and Seller irrevocably authorize and instruct IES to take such actions as DEBEL deems appropriate in our sole discretion and in accordance with applicable law, in order to prevent or remedy such acts, including without limitation to return the funds associated with such acts to their source of payment.
- Escrow Dispute Resolution Services
Debel offers Escrow Dispute Resolution Services to Users who have elected to use the Escrow Payment feature. You agree and acknowledge that: (i) DEBEL is not providing legal services; (ii) DEBEL will not advise you regarding any legal matters; and (iii) if you desire to have legal counsel, you will seek an independent legal counsel from those licensed to practice law in your jurisdiction. You will not rely on DEBEL for any such counsel.
In the event of a dispute between a Buyer and a Seller regarding a return or release of Escrow Payments, either Buyer or Seller may elect to use the Escrow Dispute Resolution Services offered by DEBEL as set out in the Escrow Disputes Policy. The Buyer and Seller will then be notified that the matter will be addressed through Escrow Dispute Resolution Services.
You agree to indemnify and (to the maximum extent permitted by law) hold DEBEL and any of our affiliates harmless against any damages or liability you may suffer as a result of using the Escrow Payments and/or Escrow Dispute Resolution Services.
DEBEL will respond to disputes initiated by a Seller or a Buyer in accordance with the Escrow Dispute Resolution Services as set out in this clause and the Escrow Disputes Policy and in relation to disputes that arise in relation to the provision of the venue, and the hosting of the Website by DEBEL as set out in the clause entitled Disputes with Us, along with the approach to disclosing information in relation to chargebacksn of this agreement.
- Other Disputes With Users
You acknowledge and agree that in the event that a dispute arises between you and another User in relation to any Project that you will first attempt to resolve any differences that you have in relation to such Project, including in relation to the quality of the services provided.
If you continue to have any difficulties or problems in relation to a dispute with another User in relation to a Project we encourage you to contact us as set out in the Clause entitled "Contacting us".
You agree that any dispute that is not related to a Escrow Payment (which must be dealt with in accordance with the Escrow Disputes Policy) arising between you and another User will be handled in accordance with this clause. DEBEL will have full rights and powers to make a determination for all such disputes. Upon receipt of a dispute, DEBEL shall have the right to request the Seller and the Buyer to provide documentation in support of their claim or position in relation to the dispute. You agree that DEBEL has absolute discretion to accept or reject any document provided. You also acknowledge that DEBEL is not a judicial or alternative dispute resolution institution and that we will make the determinations only as an ordinary reasonable person. In addition, we do not warrant that the documents provided by the parties to the dispute will be true, complete or correct and you agree to indemnify and (to the maximum extent permitted by law) hold DEBEL and any of our affiliates harmless against any damages or liability you may suffer as a result of any documentation or material subsequently being found to be false or misleading.
In relation to disputes with any other users of the Website, you hereby agree to indemnify DEBEL from any and all claims, demands, and damages, actual and consequential, of every kind and nature, known and unknown, that is related to such a dispute, our determinations or the use of the Escrow Dispute Resolution Services for Escrow Payments and/or for Other Disputes.
The Debel Code of Conduct applies to all the services offered by DEBEL, including, but not limited to, the Escrow Dispute Resolution Services. It is agreed by you that you will make every endeavour at fair play and post reasonable and fair demands/offers on your dispute. No conduct relating to threats, blackmail, intimidation or inducement of users to leave positive feedback will be tolerated, in particular any refusal to provide either deliverables or payment in relation to the provision of feedback.
A User found to be in breach of the Code of Conduct during the Escrow Dispute Resolution Service process may automatically lose the dispute in favour of the other party involved, regardless of the origin of the dispute. The User who breached the Code of Conduct may also incur further disciplinary action. For more information, read the Code of Conduct.
- Disputes With Us
If a dispute arises between you and Debel, our goal is to address your concerns immediately and, if we are unable to do so to your satisfaction, to provide you with a means of resolving the dispute quickly. We strongly encourage you to first contact us directly to seek a resolution by using our customer support website or emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it..
For any claim, Debel may elect to resolve the dispute in a cost effective manner through binding non-appearance-based arbitration. If DEBEL elects arbitration, such arbitration will be initiated through an established alternative dispute resolution (ADR) provider, which is to be selected by you from a panel of ADR providers that DEBEL will provide to you. The ADR provider and the parties must comply with the following rules: a) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration; b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and c) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
All claims you bring against DEBEL must be resolved in accordance with the terms of this Agreement. All claims filed or brought contrary to this Agreement shall be considered improperly filed and a breach of this Agreement. Should you file a claim contrary to the terms of this Agreement, DEBEL may recover its legal fees and costs (including in-house lawyers and paralegals), provided that DEBEL has notified you in writing of the improperly filed claim, and you have failed to promptly withdraw the claim.
You agree that you will not pursue any claims arising under this User Agreement on a class or other representative basis and will not seek to coordinate or consolidate any arbitration or action hereunder with any other proceeding.
If any proceeding by or against you is commenced under any provision of any bankruptcy or insolvency law, DEBEL will be entitled to recover all reasonable costs or expenses (including reasonable legal fees and expenses) incurred in connection with the enforcement of this Agreement.
DEBEL's failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches.
- Currencies
Some of the Websites will display rates in the local currency of that Website, in addition to the actual amount. These rates are based on a conversion from the originating currency using indicative market exchange rates. You understand and agree that these rates are only indicative and the amount specified in the origin currency is the actual amount.
As a convenience service, you may withdraw funds from the Website in another currency. If you wish to do so, you will be quoted an exchange rate which will be available for the time specified, which you may choose to accept. We may charge a fee for effecting the currency conversion transactions. This fee will be embedded within the rate provided to you and the currency exchange will be settled immediately.
We reserve the right to reject any request for a conversion of currency at any time.
You are responsible for all risks associated with converting and maintaining funds in various available currencies, including but not limited to the risk that the value of these funds will fluctuate as exchange rates change, which could result in decreases in the value of your funds in aggregate. You must not use (or attempt to use) the Website to engage in speculative trading, which could result in substantial losses. We are not a financial services provider.
All information included on the Website in respect of currency conversion is general information only. Use of currency conversion is at your own risk. Currency conversions are final and irreversible.
- Survival and Release
This agreement supersedes any other agreement between you and the Company. If any part of this document is found to be unenforceable, that part will be limited to the minimum extent necessary so that this document will otherwise remain in full force and effect. Our failure to enforce any part of this document is not a waiver of any of our rights to later enforce that or any other part of this documents. We may assign any of our rights and obligations under this document from time to time.
If there is a dispute between participants on this site, or between users and any third party, you agree that the Company is under no obligation to become involved. In the event that you have a dispute with one or more other users, you release the Company, its officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Services.
- Access and Interference
You agree that you will not use any robot, spider, scraper or other automated means to access the Website via any means, including for the avoidance of doubt access to our API or application programming interface, for any purpose without our express written permission.
Additionally, you agree that you will not:
- take any action that imposes or may impose (in our sole discretion, exercised reasonably) an unreasonable or disproportionately large load on our infrastructure;
- interfere with, damage, manipulate, disrupt, disable, modify, overburden, or impair any device, software system or network connected to or used (by you or us) in relation to the Website or your Account, or assist any other person to do any of these things, or take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
- copy, reproduce, modify, create derivative works from, distribute, or publicly display any content (except for your information) from the websites without the prior express written permission of DEBEL and the appropriate third party, as applicable;
- interfere or attempt to interfere with the proper working of the Websites, services or tools, or any activities conducted on or with the Websites, services or tools; or
- bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Website.
- Closing Your Account
You may close your Account at any time. The option is located in the Account Settings.
Account closure is subject to:
- not having any outstanding listings on the Website;
- resolving any outstanding matters (such as a suspension or restriction on your Account); and
- paying any outstanding fees or amounts owing on the Account.
We may retain some of your personal information to satisfy regulatory requirements and our own external obligations. Closing your account does not necessarily delete or remove all of the information we hold.
- Privacy
We use your information as described in the Freelancer Privacy Policy. If you object to your information being transferred or used in this way then you must not use our services. For the avoidance of doubt, your name and personal details shall be used for identity purposes in the normal course of conducting business in this online marketplace. This may include on invoices and purchase orders including but not limited to between transacting parties, including those automatically generated on awarding, accepting and payment.
- Indemnity
You will indemnify us (and our officers, directors, agents, subsidiaries, joint venturers and employees) against any claim or demand, including legal fees and costs, made against us by any third party due to or arising out of your breach of this Agreement, or your infringement of any law or the rights of a third party in the course of using the Website and DEBEL Services.
In addition, we can apply any funds in your Account against any liabilities you owe to us or loss suffered by us as a result of your non-performance or breach of this User Agreement.
- Security
You must immediately notify us upon becoming aware of any unauthorised access or any other security breach to the Website, your Account or the DEBEL Services and do everything possible to mitigate the unauthorised access or security breach (including preserving evidence and notifying appropriate authorities). Your User Account is yours only, and you must not share your password with others. You are solely responsible for securing your password. We will not be liable for any loss or damage arising from unauthorised access of your account resulting from your failure to secure your password.
- No Warranty as to Each User's Purported Identity
We cannot and do not confirm each User's purported identity on the Website. We may provide information about a User, such as a strength or risk score, geographical location, or third party background check or verification of identity or credentials. However, such information is based solely on data that a User submits and we provide such information solely for the convenience of Users and the provision of such information is not an introduction, endorsement or recommendation by us.
- No Warranty as to Content
The Website is a dynamic time-sensitive Website. As such, information on the Website will change frequently. It is possible that some information could be considered offensive, harmful, inaccurate or misleading or mislabelled or deceptively labelled accidentally by us or accidentally or purposefully by a third party.
Our Services, the Website and all content on it are provided on an 'as is', 'with all faults' and 'as available' basis and without warranties of any kind either express or implied. Without limiting the foregoing, we make no representation or warranty about:
- the Website or any Seller Services or DEBEL Services;
- the accuracy, reliability, availability, veracity, timeliness or content of the Website or any Seller Services or DEBEL Services;
- whether the Website or Seller Services or DEBEL Services will be up-to-date, uninterrupted, secure, error-free or non-misleading;
- whether defects in the Website will be corrected;
- whether the Website, the Seller Services or the DEBEL Services or any data, content or material will be backed up or whether business continuity arrangements are in place in respect of the Website, Seller Services or DEBEL Services;
- any third party agreements or any guarantee of business gained by you through the Website, Seller Services or DEBEL Services or us; or
- the Website, Seller Services or DEBEL Services or infrastructure on which they are based, being error or malicious code free, secure, confidential or performing at any particular standard or having any particular function.
To every extent permitted by law, we specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose, quality, suitability and non-infringement.
- Limitation of Liability
In no event shall we, our related entities, our affiliates or staff be liable, whether in contract, warranty, tort (including negligence), or any other form of liability, for:
- any indirect, special, incidental or consequential damages that may be incurred by you;
- any loss of income, business or profits (whether direct or indirect) that may be incurred by you;
- any claim, damage, or loss which may be incurred by you as a result of any of your transactions involving the Website.
The limitations on our liability to you above shall apply whether or not we, our related entities, our affiliates or staff have been advised of the possibility of such losses or damages arising.
Notwithstanding the above provisions, nothing in this User Agreement is intended to limit or exclude any liability on the part of us and our affiliates and related entities where and to the extent that applicable law prohibits such exclusion or limitation including those within the Competition and Consumer Act 2010 (Cth) and relevant state fair trading legislation.
To the extent that we are able to limit the remedies available under this User Agreement, we expressly limit our liability for breach of a non-excludable condition or warranty implied by virtue of any legislation to the following remedies (the choice of which is to be at our sole discretion) to the supply of the DEBEL services again or the payment of the cost of having the DEBEL services supplied again.
- Legal Limitations
As some jurisdictions do not allow some of the exclusions or limitations as established above, some of these exclusions or limitations may not apply to you. In that event, the liability will be limited as far as legally possible under the applicable legislation.We may plead this User Agreement in bar to any claim, action, proceeding or suit brought by you, against us for any matter arising out of any transaction or otherwise in respect of this User Agreement.
You and we agree that you and we will only be permitted to bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and we agree otherwise, the arbitrator may not consolidate or join more than one person's or party's claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. In addition, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favour of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party's individual claim(s). Any relief awarded cannot affect other Users.
- Notices
Legal notices will be served or to the email address you provide to DEBEL during the registration process. Notice will be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid or that the email has not been delivered. Alternatively, we may give you legal notice by mail to the address provided by you during the registration process. In such case, notice will be deemed given three days after the date of mailing.
Any notices to DEBEL must be given by registered ordinary post.
- Law and Forum for Legal Disputes
This Agreement will be governed in all respects by the laws of Malaysia. We encourage you to try and resolve disputes using certified mediation (such as online dispute resolution processes). If a dispute cannot be resolved then you and DEBEL irrevocably submit to the non-exclusive Malaysian jurisdiction
- Severability
The provisions of this User Agreement are severable, and if any provision of this User Agreement is held to be invalid or unenforceable, such provision may be removed and the remaining provisions will be enforced. This Agreement may be assigned by us to an associated entity at any time, or to a third party without your consent in the event of a sale or other transfer of some or all of our assets. In the event of any sale or transfer you will remain bound by this User Agreement.
- Interpretation
Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.
- No Waiver
Our failure to act with respect to an anticipated or actual breach by you or others does not waive our right to act with respect to subsequent or similar breaches. Nothing in this section shall exclude or restrict your liability arising out of fraud or fraudulent misrepresentation.
- Communications
You consent to receive notices and information from us in respect of the Website and Services by electronic communication. You may withdraw this consent at any time, but if you do so we may choose to suspend or close your Account.
- Additional Terms
It is important to read and understand all our policies as they provide the rules for trading on the Debel Website. In addition there may be specific policies or rules that apply, and it is your responsibility to check our Help pages and policies to make sure you comply. Our policies, including all policies referenced in them, are part of this Agreement and provide additional terms and conditions related to specific services offered on our Websites, including but not limited to:
- Privacy Policy
- Code of Conduct
- Escrow Dispute Resolution Policy
- Know Your Customer and ID Verification Policy
- Copyright Infringement Policy
- API Terms and Conditions
- Subscription Terms and Conditions
Each of these policies may be changed from time to time. Changes take effect when we post them on the DEBEL Website. When using particular services on our Website, you are subject to any posted policies or rules applicable to services you use through the Website, which may be posted from time to time. All such policies or rules are incorporated into this User Agreement.
- Abusing Debel
Debel reserves to the greatest extent possible all rights, without limiting any other remedies, to limit, suspend or terminate our service(s) and or user account(s), suspend or ban access to our services, remove any content, and to take any and all technical or legal steps to ban users.
Without limiting the reasons for taking the aforementioned actions, conduct giving rise to this response could include:
- use of our services for any illegitimate or non bona fide purpose
- creating problems with other users or potential legal liabilities
- infringing the intellectual property rights of third parties
- acting inconsistently with the letter or spirit of any of our policies
- abuse of any staff members including inappropriate or unreasonable communications
- any attempt to use DEBEL’s platform or services for any objectionable purpose
- Feedback
If you have any questions about this User Agreement or if you wish to report breaches of this User Agreement, please contact us by using our customer support website or emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.
Escrow Dispute Resolution Policy
- Purpose
This Escrow Dispute Resolution Policy (the “Policy”) outlines the procedures for handling disputes regarding Milestone (Escrow) Payments on Debel between Buyers and Sellers. By using Debel’s Milestone Payment feature, you agree to comply with this Policy.
- Scope
This Policy applies to disputes specifically involving Milestone Payments made by Buyers to Sellers for Projects or Contests facilitated through Debel’s platform. General disputes not related to Milestone Payments may follow alternative procedures as outlined in Debel’s User Agreement.
- Milestone Payment Terms
A Milestone Payment is a payment held in escrow by Debel, to be released under specific conditions, including:
- Mutual agreement between Buyer and Seller to release funds.
- Confirmation by Buyer that the Project or service has been completed to satisfaction.
- Resolution in the Seller’s favor following a Dispute under this Policy.
- Dispute resolution as per the timeline set out in this Policy.
- Initiating a Dispute
A dispute may be initiated by either Buyer or Seller when:
- The Buyer is dissatisfied with the work or service provided.
- The Seller asserts that the work or service has been completed as per the Project terms, but the Buyer refuses to release the Milestone Payment.
To initiate a dispute, either party should:
- Access the “Milestone Dispute Resolution” section on the Debel platform.
- Provide relevant documentation or evidence supporting the claim (e.g., communication logs, deliverables, service agreements).
- Dispute Resolution Process
Step 1: Attempt to Resolve Directly
- Both Buyer and Seller are encouraged to resolve disputes through direct communication, ensuring both parties have a chance to explain and address concerns.
- If no resolution is reached within 7 days, either party may escalate the dispute to Debel’s Escrow Resolution Team.
Step 2: Debel Mediation
- Debel’s Escrow Resolution Team will review the dispute, considering submitted evidence from both parties.
- The team may request additional information or documentation from either party as needed.
- The Escrow Resolution Team aims to respond within 14 days of escalation with a proposed resolution.
Step 3: Final Determination
- If the parties accept the proposed resolution, the Milestone Payment will be released according to the agreement.
- If either party does not agree with the proposed resolution, Debel reserves the right to make a final determination based on the available evidence and platform policies.
- Outcomes of Dispute Resolution
Depending on the findings, Debel may:
- Release the Milestone Payment to the Seller if the work meets the agreed-upon terms.
- Refund the Milestone Payment to the Buyer if the service or deliverables do not meet expectations or project terms.
- Split the Milestone Payment between both parties if partial completion is acknowledged.
- Binding Nature of the Dispute Resolution
By using the Milestone Payment feature, you agree that Debel’s final determination is binding. You agree not to initiate chargeback requests or seek other forms of recovery once Debel has issued a final resolution, except as required by applicable Malaysian law.
- Fees
If either party fails to comply with this Policy, additional fees may be incurred, as outlined in Debel’s Fee Schedule. Debel reserves the right to deduct such fees from the User’s account balance.
- Escalation to Arbitration
In cases where a dispute cannot be resolved through Debel’s internal process, and if agreed by both parties, the dispute may be escalated to independent arbitration. Costs of arbitration will be borne by the initiating party unless otherwise agreed.
- Fraud Prevention and Abuse of Dispute Process
Debel reserves the right to investigate any suspected abuse of the Milestone Dispute Resolution Policy, including fraud or false claims. Debel may suspend or terminate accounts found to be in violation of this Policy.
- Modifications
Debel reserves the right to amend this Policy at any time. Notice of changes will be provided on the platform, and continued use of the platform implies acceptance of the revised terms.
Contact Information
If you have any questions about this Policy or need further clarification, please contact our support team at This email address is being protected from spambots. You need JavaScript enabled to view it..
Know Your Customer (KYC) and ID Verification Policy
### 1. Purpose
The Know Your Customer (KYC) and ID Verification Policy (“Policy”) is designed to protect Debel and its users from fraudulent activities, identity theft, and other malicious activities by ensuring that users are properly verified. This Policy outlines the steps Debel may take to verify the identity of its users and its requirements under applicable Malaysian laws.
### 2. Scope
This Policy applies to all users registering for an account on Debel, including individuals, businesses, and corporate entities. By registering on Debel, you agree to comply with this Policy and participate in ID verification if required.
### 3. When KYC Verification is Required
Debel may request KYC verification in the following cases:
- During initial account registration.
- When a user requests a withdrawal of funds.
- When certain thresholds of transaction amounts are reached.
- If suspicious activity or unusual transactions are detected.
- When required by applicable regulations or law enforcement.
### 4. Information Required for KYC Verification
To complete KYC verification, users may be asked to provide one or more of the following:
- **For Individual Users:**
- A valid government-issued photo ID (e.g., passport, driver’s license, or national ID card).
- Proof of address (e.g., utility bill, bank statement, or rental agreement, issued within the last 3 months).
- Additional verification through a selfie holding the ID and/or a video interview if required.
- **For Business and Corporate Users:**
- Proof of business registration (e.g., business license, incorporation certificate).
- ID verification of the business’s authorized representative.
- Company address verification.
- Any additional documentation requested by Debel for verification purposes.
### 5. Verification Process
The verification process includes the following steps:
- **Document Submission**: Users upload the required identification documents through Debel’s secure verification system.
- **Document Review**: Debel’s verification team reviews submitted documents, usually within 48 hours.
- **Additional Verification**: Debel may request further verification through a live video call or a photo of the user holding their identification document if required.
- **Approval or Denial**: Users will be notified of the verification status. Verified users may receive additional features, while unverified users may have limited access to certain services.
### 6. Privacy and Data Protection
Debel is committed to protecting user privacy and handling personal information in compliance with the Personal Data Protection Act (PDPA) of Malaysia. Any personal data collected for verification will:
- Be securely stored and protected from unauthorized access.
- Be used solely for the purposes of verifying user identity and preventing fraud.
- Not be shared with third parties except as required by law or for legitimate verification purposes.
For more information, please review our Privacy Policy.
### 7. Failure to Verify Identity
If a user fails or refuses to complete the KYC verification process:
- The account may be restricted, including limitations on withdrawals or access to certain features.
- Debel reserves the right to suspend or close accounts that do not meet verification requirements.
- Users will be notified and provided with instructions on how to complete verification to restore account access.
### 8. Updates and Changes to Information
Users are required to maintain up-to-date information on their accounts. If there are any changes to personal information (e.g., address, name change), users must notify Debel and may be asked to provide updated documentation.
### 9. Anti-Money Laundering (AML) Compliance
Debel is committed to complying with Anti-Money Laundering (AML) laws and regulations in Malaysia. All KYC and verification procedures are part of Debel’s AML compliance efforts to prevent fraud, money laundering, and terrorist financing on the platform.
### 10. Fraud Prevention
Debel reserves the right to take any necessary action, including reporting suspicious activities to regulatory authorities, to prevent fraud and protect the integrity of the platform. Verified users found to have submitted false information or engaged in fraudulent activity may face suspension, account closure, and/or legal action.
### 11. Contact Us
For questions or assistance with the KYC process, please contact Debel’s support team at This email address is being protected from spambots. You need JavaScript enabled to view it..
Below is a draft of a **Copyright Infringement Policy** for Debel. This policy is intended to help protect intellectual property rights on the platform by providing procedures for reporting and addressing copyright infringement.
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Copyright Infringement Policy
**Last Updated: 1 June 2023**
Debel is committed to protecting intellectual property rights and upholding copyright law. This Copyright Infringement Policy (“Policy”) outlines the procedures for reporting and addressing claims of copyright infringement on the Debel platform. By using Debel, you agree to comply with this Policy.
### 1. Purpose
This Policy provides guidelines for handling alleged copyright infringement claims and clarifies the process for reporting copyright violations in compliance with Malaysian copyright law.
### 2. Scope
This Policy applies to all users of Debel, including Buyers, Sellers, and visitors. It covers all content uploaded, shared, or transmitted on the Debel platform, including text, images, designs, code, videos, audio files, and any other user-submitted material.
### 3. Reporting Copyright Infringement
If you believe your copyright-protected work has been infringed upon on Debel, please submit a notice of alleged copyright infringement (“Copyright Notice”) to our designated Copyright Agent. The notice must include:
- **Your Contact Information**: Name, address, telephone number, and email address.
- **Identification of the Copyrighted Work**: A description or specific identification of the copyrighted work you believe has been infringed (e.g., URL, document ID).
- **Location of the Infringing Material**: The URL or detailed description of where the allegedly infringing material is located on the Debel platform.
- **Statement of Good Faith**: A declaration that you believe, in good faith, that the disputed use is not authorized by the copyright owner, its agent, or the law.
- **Statement of Accuracy**: A statement that the information in your notice is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the copyright owner.
- **Electronic Signature**: An electronic or physical signature of the copyright owner or their authorized representative.
Send the Copyright Notice to our designated Copyright Agent:
**Copyright Agent**
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
### 4. Response to Copyright Notices
Upon receiving a valid Copyright Notice, Debel will:
- **Review and Remove Content**: Promptly investigate the claim and, if valid, remove or disable access to the allegedly infringing content.
- **Notify the Alleged Infringer**: Notify the user responsible for the content and provide them with an opportunity to respond or submit a counter-notice.
- **Repeat Infringers**: Take additional steps against users who repeatedly violate copyright, which may include suspension or termination of their account.
### 5. Counter-Notice Procedure
If you believe content you posted on Debel was removed in error, you may submit a counter-notice. Your counter-notice must include:
- **Your Contact Information**: Name, address, telephone number, and email address.
- **Identification of Removed Content**: A description of the content that was removed and the location where it appeared before removal.
- **Statement of Good Faith**: A declaration, under penalty of perjury, that you have a good-faith belief the content was removed in error or misidentification.
- **Consent to Jurisdiction**: Your consent to the jurisdiction of Malaysian courts, and your agreement to accept service of process from the person who provided the original Copyright Notice.
- **Electronic Signature**: An electronic or physical signature.
Send the counter-notice to our designated Copyright Agent at This email address is being protected from spambots. You need JavaScript enabled to view it.. Debel will review the counter-notice and, if deemed valid, may restore the content within 10 business days unless the original complainant files a lawsuit.
### 6. Repeat Infringement Policy
Debel may suspend or terminate accounts of users who repeatedly infringe copyright or violate this Policy. Repeat infringers will be notified and may be permanently banned from the platform.
### 7. Disclaimer
Debel does not mediate copyright disputes between users. All decisions to remove or restore content based on copyright claims are made solely to comply with applicable law and do not imply Debel’s endorsement or judgment regarding the content.
### 8. Contact Us
For questions regarding this Policy, please contact our Copyright Agent at This email address is being protected from spambots. You need JavaScript enabled to view it..
